Aligning Celestial Insights...
Aligning Celestial Insights...
AstroSiri is owned and operated by MangoTree Technology LLP. This Refund & Cancellation Policy explains the circumstances under which cancellations, refunds, rescheduling, or service corrections may be provided for eligible paid services purchased through AstroSiri.
Support & Refund Requests
info@astrosiri.comAstroSiri provides digital astrology-related services and, where available, consultation services.
We aim to provide services as described at the time of purchase. However, payment failures, technical problems, service interruptions, or scheduling issues may occasionally occur.
Refund eligibility depends on:
Submitting a refund request does not automatically guarantee approval. Each eligible request may be reviewed before a refund is processed.
Where AstroSiri offers paid personalized digital reports or similar digitally generated services, the following conditions apply:
Once a personalized digital report or service has been successfully generated and made available to the user through the Platform, email, or other stated delivery mechanism, the service is considered delivered.
Because personalized digital services are generated specifically using information provided by the user, they may generally not be eligible for cancellation or refund after successful delivery, except where required by applicable law or where AstroSiri determines that the service was materially defective.
If payment is successfully completed but the purchased digital service:
please contact our support team. Where appropriate, we may first attempt to regenerate or redeliver the service. If we are unable to provide the purchased service, an eligible refund may be issued to the original payment method.
Astrology-related calculations may depend on information including date, time, and place of birth. Users are responsible for checking the accuracy of information submitted before placing an order.
A refund may not be available where an otherwise correctly generated service contains inaccurate results because incorrect information was submitted by the user.
Where paid consultation services are available on AstroSiri, the cancellation terms displayed at the time of booking will apply.
Users may request cancellation before the applicable cancellation deadline communicated during booking. Where the cancellation qualifies under the applicable booking terms, the amount may be refunded to the original payment method or the consultation may be rescheduled, depending on the available options.
A consultation may not be eligible for a full refund where:
Any applicable cancellation conditions should be displayed during the booking process.
If a scheduled consultation cannot take place because the assigned consultant is unavailable, AstroSiri may offer:
If a consultation is materially disrupted due to a verified technical problem attributable to the AstroSiri Platform, please contact customer support as soon as reasonably possible.
Our team may review available technical information relating to the session. Depending on the circumstances, AstroSiri may provide:
Connectivity problems caused by the user's internet connection, device, operating system, or third-party network provider may not qualify for a refund unless otherwise determined by AstroSiri.
If your account is charged more than once for the same transaction due to a verified payment-processing issue, please contact us with the relevant transaction details. After verification, any confirmed duplicate payment will be processed for refund.
If money is deducted from your account but AstroSiri shows the payment as failed, the transaction may be automatically reversed by the relevant bank or payment provider.
If the amount is not reversed within the timeframe communicated by your bank/payment provider, please contact us with the transaction reference.
Approved refunds will generally be returned through the original payment method used for the transaction, unless another method is required or agreed upon in accordance with applicable circumstances.
Once a refund has been initiated by AstroSiri, the time required for the amount to appear in the user's account depends on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved.
Typical processing may take approximately 5–7 business days after initiation, but actual settlement times may vary depending on the financial institution.
AstroSiri cannot control processing delays occurring after an approved refund has been submitted to the applicable payment provider.
Subject to applicable law, refunds may generally not be provided where:
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
For cancellation or refund requests, please contact our desk at:
Email: info@astrosiri.com
Please include, where applicable:
Providing complete information will help us investigate and process the request efficiently.
MangoTree Technology LLP may update this Refund & Cancellation Policy periodically to reflect changes in services, payment processes, operational requirements, or applicable law.
The latest version published on AstroSiri will apply to transactions made after the updated policy becomes effective, subject to applicable law.
For refund, cancellation, or billing inquiries, please contact our support desk: